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Development of a replacement for synchronisation of appointments
Project duration: 1 year, 10 months
Brief description
Appointments are transferred between the CRM system and Google Calendar after the decommissioning of the MS Exchange environments. This new solution will be used in about 15 countries/instances of the CRM solution. PTA has the project lead and the implementation in test and productive systems as well as the testing of the solution.
Supplement
The solution will be created in cooperation with another external company. The developed solution as Windows Server service will be tested, documented and rolled out in different regions. Outside of EMEA PTA consults/supports the rollout.
Subject description
The resource planning for Callcenter staff and Field Service Engineers must works without conflicts (overlapping of appointments) of their calendars. Appointments must be synchronised in time so that they are visible on the employees smarphone as soon as possible. This works bidirectional as well as unidirectional (as requested by a country).
Overview
- Industries pharmaceutical industry
- Specialist tasks configuration, interfaces, software development, test coordination
- DV tasks standard software expansion
- System environment Client/Server
- Procedure model customer standard
- Development/ test tools MS Visual Studio .NET
- Operating systems Windows Server 2008
Project period01.03.2013 - 31.12.2014
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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