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Development of a replacement for automatized emails
Project duration: 1 year, 10 months
Brief description
Emails out of the CRM system are delivered after switch off of the Exchange infrastructure. About 50 instances are needed worldwide for all CRM systems. PTA realizes the whole project.
Supplement
The piece of software of the CRM environment that sends out emails via MAPI is replaced with a version that send emails via SMTP. GMail is replacing Outlook and Exchange as standard Mail client. PTA creates the conceptional design, develops the software as Windows server service, then tests, creates the documentation and rolls out the final solution to the different countries in EMEA. Outside of EMEA PTA supports the rollout.
Subject description
The solution ensures that automatized system emails out of the CRM system are delivered to users (Callcenter and Field Service Engineers). So they get messages as soon as possible and do the necessary customer related activities in time.
Overview
- Industries pharmaceutical industry
- Specialist tasks configuration, interfaces, software development, test coordination
- DV tasks standard software expansion
- System environment Client/Server
- Procedure model customer standard
- Development/ test tools MS Visual Studio .NET
- Operating systems Windows Server 2003
Project period01.03.2013 - 31.12.2014
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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