Database optimization

In order to guarantee optimum customer service, data for existing customer contracts and data for the various services on offer needs to always be up-to-date, regardless of the location and type of customer contact (e.g. phone call in the agency, visit by representative to customer). One important foundation for this is a simple and fast data reconciliation system between local (e.g. notebook, PC), decentralized (e.g. agency network) and central (e.g. computer center) data storage systems. The necessary tasks therefore have to be distributed accordingly on the software and hardware sides.