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Customer survey
Project duration: 3 months
Brief description
Development of a new application for mapping a questionnaire about customer satisfaction.
Supplement
Both the front and back ends are developed on the basis of Microsoft Access 97. The program guides users through the various questions/ topics of the questionnaire in a dialog.
Subject description
The tool is used to replace the current, written questionnaire. The agents asking the survey questions on the telephone can enter the answers directly during the telephone conversation.
Overview
- Industries pharmaceutical industry
- Specialist tasks customer management, quality management
- DV tasks customised software new development
- System environment Client/Server
- Databases MS Access
- Operating systems Windows NT
Project period01.11.2002 - 31.01.2003
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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