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PTA / IT project database / Projekt ID: 649

Customer management integration: eCOM

Project duration: 6 months

Brief description

Integration of a customer and dealer portal in Clarify eFrontOffice 8.0.

Subject description

Customer inquiries are forwarded to the dealers that the customer selected. The manufacturer can track processing of queries and call up statistics.

Overview

Industries automotive industry
Specialist tasks customer management, Customer Relationship Management (CRM), portals, sales and distribution controlling, system integration
DV tasks customised software further development
System environment standard software: CRM systems
Procedure model Waterfall Model
Databases Oracle Database
Standard software Clarify eFrontOffice

Project period07.03.2001 - 07.09.2001

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Ole Knudsen

Key Account Manager