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PTA / IT project database / Projekt ID: 855

Customer management 4: International Kernel development

Project duration: 2 months

Brief description

Creation of a national version of the International Kernel as a CRM system.

Supplement

Translation and adjustment of the parameters to the national requirements. Country: Italy

Subject description

Supporting customer contact and improving complaints management.

Overview

Industries automotive industry
Specialist tasks customer management, Customer Relationship Management (CRM)
DV tasks standard software launch
System environment Client/Server, Internet/Intranet, standard software: CRM systems
Procedure model Waterfall Model
Databases Oracle Database
Development/ test tools TestDirector
Standard software Clarify

Project period01.07.2002 - 13.09.2002

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Ole Knudsen

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