Customer Administration Tool (CAT)

The call center application is used to control activities and options offered to insurance brokers and agents. Both the visibility of the data and the scope of functions are regulated based on centrally assigned, fine-grained authorizations, thus offering a universal setup for customer and contract management. In addition to the Angular-based frontend, a complex Java-based backend is used, which interacts with various systems, such as a BPM engine. The processes modeled and managed there process and generate data, which is further used by the application and/or passed on to third-party systems. The software that is already in use is further developed and tested by PTA based on new requirements from the field.