CRM Support and on-going development of an affiliate service organization

One global Salesforce CRM cloud instance for Sales and Service, including GMS Service Application (incl. Mobile) is the basis for company wide CRM processes. These cloud components are connected via interfaces to several regional and local systems (SAP ERP, MDM, …). The mentioned after go-live support includes activities for local driven changes (Analysis, Solution Proposal, Test) as well as adoption of global changes in local processes. Establishment of local user- and error-management in context of the new system environment. On demand reporting for several user groups and management teams to analyze data and documentation quality in order to communicate required actions via the local SME – and key user team to the end users. Introduction and support of new tools to the organization for corporate identity compliant customer facing documents creation.