This is one of 3224 IT projects that we have successfully completed with our customers.

How can we support you?

Weißes Quadrat mit umrandeten Seiten rechts oben

CRM service management with MS Dynamics

Project duration: 1 year, 4 months

Brief description

Development of a global service management solution for call center, in-house support, and field service on the basis of MS Dynamics CRM.

Supplement

The project involves all of the customer's business processes in the service area, and aims at a harmonized, global IT solution for the service organization. Apart from setting up regional instances (EMEA, APAC, NALA, JAPAN), cross-regional work should also be possible. The call center, in-house support, and field service departments will be supported by 2 optimized client solutions: WPF client (individual development) for call center with CTI, and Outlook Offline Client (MS CRM customization) for the field service.

Have we sparked your interest?

Portrait Herr Knudsen, Mann im Anzug

Ole Knudsen

Key Account Manager

Jetzt Kontakt aufnehmen

Zum Umgang mit den hier erhobenen Daten informieren wir in unserer Datenschutzerklärung.

Contact now

We provide information on the handling of the data collected here in our privacy policy.

Download file

We provide information on the handling of the data collected here in our privacy policy.