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CRM Service Data Warehouse
Project duration: 1 year, 3 months
Brief description
A medical device manufacturer desires a system with which to perform extensive analyses of its service activities. Since the service activities are organized internationally, it is crucial to make available in the BI system data generated in multiple countries to produce unitary, standardized reporting. Furthermore the field sales team should be able to access special reports on mobile end-terminals.
Supplement
Our client requires that all information relevant to customers and service be stored in a central database, in order to avoid isolated applications and local databases, which can make synchronization processes prone to error.
Overview
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), field staff, Mobile Business, servicing
- DV tasks Data Warehouse
- System environment Business Intelligence, standard software: CRM systems
- Procedure model Scrum
- Databases MS SQL Server
- Development/ test tools MS Team Foundation Server TFS, MS Visual Studio,
- Operating systems Windows 7, Windows Server 2008
Project period01.03.2012 - 30.05.2013
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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