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CRM Service Call Center
Project duration: 1 year, 4 months
Brief description
Development of a desktop application for a call center based on the Microsoft Dynamics CRM standard software.
Supplement
The application is used to enter customer requests and complaints, maintenance deadlines, activities, purchase orders, information on maintenance activities, and for processing of customer master data. Different communication channels (telephone, e-mail, letters and chat) are supported. To provide call center agents with the best possible support, customer data from the operative and analytical CRM system is displayed in a quick-access format.
Overview
- Industries pharmaceutical industry
- Specialist tasks Call Center Management, complaint management, Customer Relationship Management (CRM), Field Service Support
- DV tasks customised software new development
- System environment multitier-architecture, standard software: CRM systems
- Procedure model Scrum
- Development/ test tools MS Team Foundation Server TFS, MS Visual Studio,
- Standard software Microsoft Dynamics CRM
Project period01.01.2012 - 17.04.2013
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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