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CRM implementation: Detailed entry of business processes in Sales
Project duration: 5 months
Brief description
To support an ongoing CRM project (individual software), the business processes and required data and information along the customer acquisition process are recorded in detail at multi-day interdisciplinary workshops. The entries are made in templates that are transferred to the CRM project team for implementation of the system.
Supplement
Expansion of the existing modeling of business processes, facilitation of workshops, documentation and reconciliation of results.
Subject description
Detailed knowledge of business processes and involved interfaces.
Overview
- Industries energy
- Specialist tasks BPM: process design, process management
- DV tasks organisational consulting
- System environment organizational consulting
- Procedure model customer standard
Project period01.07.2014 - 30.11.2014
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