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CRM implementation: Detailed entry of business processes in Sales

Project duration: 5 months

Brief description

To support an ongoing CRM project (individual software), the business processes and required data and information along the customer acquisition process are recorded in detail at multi-day interdisciplinary workshops. The entries are made in templates that are transferred to the CRM project team for implementation of the system.

Supplement

Expansion of the existing modeling of business processes, facilitation of workshops, documentation and reconciliation of results.

Subject description

Detailed knowledge of business processes and involved interfaces.

Overview

Project period01.07.2014 - 30.11.2014

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Dr. Andreas Schneider, grauhaariger Mann mit Brille

Dr. Andreas Schneider

Head of Energy

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