Creation of a BPM handbook

The handbook is intended to serve as a first reference and to answer questions such as 'What is process management?', 'Why should you document your processes?' or 'What kind of support is available?'. A rough description of the Symbio tool as well as its accessibility, basic functionality and user roles will also be created for the handbook. The procedure is based on Kanban. The respective status of the tasks are tracked by the PTA employee. In regular discussions with project management and the other authors of the manual – members of the client's internal BPM team – progress is discussed and the quality of the articles gets continuously improved. The future readers should be motivated by the manual to document and improve their processes. A central challenge is therefore to take the view of the colleagues and to understand them as 'customers' of the BPM team ('Customer Journey').