Creating specifications for a transmission grid operator in order to introduce a CRM system

A significant increase in the number of land-use related planning notifications, referred to as objections, can be expected as a result of the increasing impact of grid construction projects and the grid development plan in processes involving citizens, communities and public funding bodies. The affected areas want to include these notifications and objections with the help of the CRM system, to allocate them with regard to the arguments they contain and to respond in a technically correct and consistent way to them. The increasing impact referred to leads to an enormously large number of stakeholders who have a claim to information and 'participation' in the process. In order to ensure consistent communication, it is necessary for all relevant data and the exchange with a stakeholder to be traced historically in the CRM system.