Complaints system

The complaints system covers the following areas: diagnostic equipment, biochemicals, health care. The complaints cycle is as follows: receipt, assessment and further processing of complaints, customer management and other information about products. Furthermore, complaints that need to be reported are processed in a special subarea of the application. Each complaint passes through three different stages (statuses) and includes a certificate detailing how long it was in each processing stage. In addition to this, data is copied to a second database each day, where the data is prepared graphically by means of an Access application. An intranet application for displaying the data also uses the exported data.