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Clarify: support system
Project duration: 11 months
Brief description
Optimizing business processes in the data processing department by means of CRM software (Clarify). Further development of the help desk application. Mapping the change management process. Support for workplace organization.
Supplement
Data migration from Lotus Notes to Clarify. Connecting Clarify to the company's intranet. Sending e-mails from the application. Escalation management.
Subject description
Replacing an employee authorization system based on Lotus Notes, expanding the service center application, coordinating interfaces to the company's international branches. Managing the individual status in the software change process. Supporting data processing purchasing (hardware and software) through to installation and issuing authorizations.
Overview
- Industries pharmaceutical industry
- Specialist tasks authorization management, Change Management, help desk, service invoicing, servicing
- DV tasks standard software support
- System environment Internet/Intranet, standard software: CRM systems
- Databases DB2, MS Access, MS SQL Server
- Operating systems Windows NT
- Standard software Clarify, HP OpenView Service Desk
Project period06.08.2001 - 01.07.2002
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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