This is one of 4124 IT projects that we have successfully completed with our customers.

How can we support you?

Weißes Quadrat mit umrandeten Seiten rechts oben

Carrying out external campaigns

Project duration: 8 years, 11 months

Brief description

A CRM solution developed for worldwide use in a group of pharmaceutical companies is to be used to carry out campaigns as a service for external clients.

Supplement

The Marketing Activity Generator developed in project ID 1505 is to be used in CLARIFY and the data warehouse front end to select customer groups.

Subject description

The data provided by the external clients is imported to the CLARIFY system after being prepared accordingly. During the import, activities are generated automatically and made available to the call center team. The agents can use various defined channels (outbound calls, e-mail, bulletins) to contact customers and save customer reactions and the information agents receive in the CRM system. The new information gained in the process is used to define further stages of the campaigns. After the campaigns finish, the updated customer information and its history is returned to the external clients.

Have we sparked your interest?

Portrait Herr Knudsen, Mann im Anzug

Ole Knudsen

Key Account Manager

Jetzt Kontakt aufnehmen

Zum Umgang mit den hier erhobenen Daten informieren wir in unserer Datenschutzerklärung.

Contact now

We provide information on the handling of the data collected here in our privacy policy.

Download file

We provide information on the handling of the data collected here in our privacy policy.