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Call center portal for PIN/TAN management
Project duration: 1 year, 4 months
Brief description
Creating a call center portal for PIN/TAN management of online customers.
Supplement
To manage online customers, software with the following functions must be developed for a call center: identifying online customers by searching, based on personal and contractual data; registering online customers; blocking PIN; blocking TAN; unblocking PIN; creating and delivering new PIN or TAN letters.
Overview
- Industries insurance
- Specialist tasks access control, Call Center Management, customer management, portals
- DV tasks customised software new development
- System environment Enterprise Application Integration (EAI), Internet/Intranet, Middleware, multitier-architecture, Service-Oriented Architecture (SOA)
- Procedure model agile software development
- Development/ test tools JAX-RS, JAX-WS, JEE,
Project period01.09.2010 - 31.12.2011
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