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Call center application (Microsoft Dynamics CRM)
Project duration: 1 year, 8 months
Brief description
Development of a call center application based on the Microsoft Dynamics CRM standard software.
Supplement
During the project, a call center application will be created. It will be programmed based on .Net Frameworks 3.5 with a Windows Presentation Foundation (WPF) interface. A WebService interface will be used to exchange data between Microsoft Dynamics CRM 4.0 and the software's own application server. This, in turn, provides a service that can be accessed by the Smart Client applications running on the clients. The WPF-based interface is created using capsulated and reusable user controls and is designed by an external design company.
Subject description
The application is used to record customer inquiries and complaints, as well as to process telemarketing promotions. Different communication channels (telephone, e-mail, letters and chat) are supported. To provide call center agents with the best possible support, customer data from the operative and analytical CRM system is displayed in a quick-access format.
Overview
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), Marketing
- DV tasks standard software expansion
- System environment standard software: CRM systems
- Procedure model iterative procedure
- Databases MS SQL Server
- Development/ test tools Microsoft Expression, MS Team Foundation Server TFS, MS Visual Studio,
- Operating systems Windows 2003, Windows XP
- Standard software Microsoft Dynamics CRM
Project period01.02.2009 - 30.09.2010
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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