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Call center application
Project duration: 2 years, 8 months
Brief description
Further development of a call center application based on the Microsoft Dynamics CRM standard software.
Subject description
The application is used to record customer inquiries and complaints, as well as to process telemarketing promotions. Different communication channels (telephone, e-mail, letters and chat) are supported. To provide call center agents with the best possible support, customer data from the operative and analytical CRM system is displayed in a quick-access format.
Overview
- Industries pharmaceutical industry
- Specialist tasks Call Center Management, complaint management, Customer Relationship Management (CRM), Marketing
- DV tasks customised software new development
- System environment standard software: CRM systems
- Procedure model iterative procedure
- Databases MS SQL Server
- Development/ test tools MS Team Foundation Server TFS, MS Visual Studio,
- Standard software Microsoft Dynamics CRM
Project period01.10.2009 - 31.05.2012
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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