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Call Center Application
Project duration: 5 months
Brief description
Creating a web application to support the outbound call center..
Supplement
The application is to be tailored to telephone marketing processes and provide flexible support for sales and distribution. The application should ensure research of more up-to-date and more comprehensive data, as well as enable queries with targeted and structured information input.
Subject description
The customer is a publishing house for multimedia information services. One of its sales channels is an outbound call center it operates to sell adverts and articles and for specific inquiries. This sales channel has continued to grow in importance and is to be provided with targeted support in the future from an individual software application.
Overview
- Industries media
- Specialist tasks Call Center Management, Customer Relationship Management (CRM)
- DV tasks customised software new development
- System environment Internet/Intranet, standard software: CRM systems
- Procedure model iterative procedure
- Databases Oracle Database
- Development/ test tools Dreamweaver MX, J2EE,
- Operating systems Windows 2000
Project period01.06.2006 - 23.10.2006
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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