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BPMN process modelling for CRM service

Project duration: 6 months

Brief description

The project contains documentation of working sequences in customer service at a manufacturer of medical diagnostic devices. All processes of the in-house call center, back office as well as processes of the external employees are recorded using BPMN Notation. The focus is directed towards supporting a CRM system in global processes, taking account of integration into the existing system landscape.

Subject description

The project contained documentation of working sequences in customer service at a manufacturer of medical diagnostic devices. All processes of the in-house call center, back office as well as processes of the external employees were recorded using BPMN Notation. The focus was directed towards supporting a CRM system in global processes, taking account of integration into the existing system landscape.

Overview

Project period01.05.2013 - 31.10.2013

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