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BPMN process modelling for CRM service
Project duration: 6 months
Brief description
The project contains documentation of working sequences in customer service at a manufacturer of medical diagnostic devices. All processes of the in-house call center, back office as well as processes of the external employees are recorded using BPMN Notation. The focus is directed towards supporting a CRM system in global processes, taking account of integration into the existing system landscape.
Subject description
The project contained documentation of working sequences in customer service at a manufacturer of medical diagnostic devices. All processes of the in-house call center, back office as well as processes of the external employees were recorded using BPMN Notation. The focus was directed towards supporting a CRM system in global processes, taking account of integration into the existing system landscape.
Overview
- Industries pharmaceutical industry
- Specialist tasks BPM: process design, Call Center Management, Field Service Support, service invoicing, servicing
- DV tasks IT consulting
- System environment standard software: CRM systems
- Procedure model customer standard
Project period01.05.2013 - 31.10.2013
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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