Analysis of integrated service processes based on a global ERP template

Customer service is being delivered in support of large scale devices for diagnostics analyses and tests. For such tests, supportive consumables are being used. As a result, the customer service is designed to support the whole range of related activities. After the initial customer aquisition, on-site visits at the customer location are conducted to analyse and prepare the location's capability for the device installation. This may include activities related to construction work. This is followed by planning and support of the installation of complete lab systems based on sold devices and planned diagnostic services. Such installation is directly followed by a warranty and maintenance phase. This is supported by a holistically designed service part management and handling of devices returned during their lifecycle. All processes are building on a consistently applied contract management. All of these processes are harmonized into the new system landscape based on business process designs.