Developmemt of a multichannel workflow management system for depot management

The central components of this solution are a cloud based standard software, that is able to consume all incoming communication channels (email, fon, fax, chat) and to distribute it to the best available service accountant. The second component is a low code workflow management plattform that controls and steers the internal processes. Due to the fact, that the development of both components is performed by different service providers, a quality assurance is neccessary to ensure integration and component functionality. Focus on End-to-End processes and structuring the heterogenous test team are the main responsibilities of PTA in that project, while increasing the transparency on testing activities and effort tracked in Attlasian Jira.