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Support services for the Microsoft Dynamics 365 platform
Brief description
Support services are provided within the framework of the Microsoft Dynamics 365 platform provided on Azure. For this purpose, PTA provides a service organization based on ITIL 3.
Supplement
The support services include the administration of two Model Driven Apps developed for the customer, SharePoint Online, Power Automate, Power Apps (Canvas Apps) and Azure Web Jobs. Furthermore, the following services are included: setting up users, securing the interface functionalities, securing the application functionalities and defining and handling the access and role authorizations of the respective applications. The general conditions for support and response times and other service contents are regulated in a support agreement.
Subject description
It is a part of Application Life cycle Management.
Overview
- Industries energy
- Specialist tasks Change Management, configuration, help desk, Incident Management, interfaces, IT service management, Support
- DV tasks standard software support
- System environment Cloud Computing, Mobile Computing, standard software: CRM systems
- Procedure model Kanban
- Standard software Dynamics 365 App for Outlook, Microsoft Business Central, Microsoft Dynamics 365, OTRS
Project start02.03.2020
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Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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