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Qnet subprojects: Pre- and Post-Audit
Project duration: 3 months
Brief description
A pharmaceutical company is to be advised on a pre- and post-audit of its diabetes care management centers in the Middle East, Russia and South Africa. In addition, we support the customer in establishing a management center network with the aim of developing and sharing know-how in order to jointly use this for identifying processes and creating regional operating procedures.
Supplement
In addition, distributors in South Africa are trained in complaint management handling of allegation codes, PRI criteria, troubleshooting guides, the Complaint Management Agency Tool and thus improve and increase compliance for PRIs and non-PRIs.
Subject description
Our tasks are the finalization of the audit-relevant SOPs and training documents, as well as the transfer and adaptation of the process descriptions of other countries to the three Management Centers. SalesForce Error Code Charts are created for the MC South Africa and distributed to the distributors.
Overview
- Industries pharmaceutical industry
- Specialist tasks Audit, BPM: process design, BPM: process optimization, DIN standardization, international communication systems, KPI, log, process management, project controlling, QM in the project, quality management, Reporting, Total Quality Management
- DV tasks project management
- System environment Business Intelligence, Cloud Computing, Internet/Intranet, organizational consulting, standard software: CRM systems
- Procedure model Waterfall Model
- Standard software salesforce.com
Project period01.05.2018 - 31.07.2018
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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