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Support activities for a customer's laboratory information system and laboratory middleware
Brief description
Provision of a support service for a laboratory information system as well as for a laboratory middleware product.
Supplement
The service includes a hotline for customer enquiries concerning the development team. The hotline is available both during working hours and on weekends. The respective inquiries are processed by the respective employee or, if necessary, forwarded to an expert who can solve the problem. At regular intervals, all employees who call the hotline will meet to discuss any queries they may have and draw up a schedule of responsibilities.
Subject description
The processing of enquiries is carried out in close collaboration with the customer and comprises both: direct dial-in to the respective customer's systems and testing on suitable test systems. The customer can demand the following services: Installation support, Analysis of software bugs, configuration support, creation of servicescripts and onsite support for first-time operation of new features.
Overview
- Industries pharmaceutical industry
- Specialist tasks laboratory systems, Support
- DV tasks Support
- System environment Client/Server, Middleware
- Procedure model customer standard
Project start01.05.2015
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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