Support for a license settlement system for brand rights

Support for the web application includes receiving and processing tickets in accordance with the service level that applies at the time that the ticket is created. If the problem described in the ticket was caused by a bug, the bug is fixed and a bug fix release is rolled out in consultation with users. If the ticket represents a change request, the expense is estimated in a change request management process and the new requirement is documented for assignment, implemented and also rolled out. In addition, service queries from users are answered. Throughout the process, the focus is on close cooperation and a continuous flow of information with and to users.