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Support for SpiraTeam for a bank
Project duration: 3 years, 1 month
Brief description
The customer uses the SpiraTeam tool and manages it on the customer's own servers. The manufacturer, Inflectra, provides support in English. PTA is responsible for user support in German. A ticket system is used for this.
Supplement
The customer's users send their requests by e-mail to spira-support@pta.de. These reach the ticket system and are processed there by PTA support employees. If necessary, Inflectra is contacted in order to solve the customer's problem.
Subject description
SpiraTeam by Inflectra is a complete application lifecycle management solution that provides a complete overview of all stages of software development from the beginning to the end of the software project. With SpiraTeam, requirements can be monitored, tests planned and executed, task execution controlled and problems in the software environment identified.
Overview
- Industries banking
- Specialist tasks Support
- DV tasks Support
- System environment Internet/Intranet
- Procedure model customer standard
- Development/ test tools SpiraTeam
Project period01.12.2015 - 31.12.2018
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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