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CRM solution to support sales processes and service inquiries
Project duration: 7 months
Brief description
The project offers an overall solution to support sales processes and service inquiries. The following processes are supported in detail: - customer relationship and activity management - opportunity management - sales materials - introduction of a central sales methodology - Real-time transfer of service inquiries from a different CRM system
Overview
- Industries pharmaceutical industry
- Specialist tasks customer management, Customer Relationship Management (CRM), Opportunity Management, sales and distribution, servicing
- DV tasks standard software development
- System environment Client/Server, Internet/Intranet, multitier-architecture, Service-Oriented Architecture (SOA), standard software: CRM systems
- Procedure model agile software development
- Databases MS SQL Server
- Development/ test tools MS Team Foundation Server TFS, MS Visual Studio,
- Standard software Microsoft Dynamics CRM
Project period01.06.2009 - 31.12.2009
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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