3rd level support for diagnostics middleware

Error reports found during routine operation are continually filtered and forwarded by the 2nd level support, and should be examined in a coordinated manner on the basis of the customer's process model. The core task includes the technical analysis and reproduction of the error and locating the cause of the problem at the code level. Furthermore, a risk assessment is carried out and, based on this, further measures are introduced to track and document serious errors and the correction of these. 1st and 2nd level support, testers, and developers are given support with the further steps. New comers to the team are trained (product environment, and processes) to be able to process the number of errors experienced by a growing number of end users in a timely manner.