Supporting the creation of technical specifications for the new CSR program

The goal of the program – within the framework of the customer's social responsibility (CSR) – is to achieve transparency along the supply chain. Suppliers and their production facilities are checked, assessed, and further qualified on the basis of a developed code of behavior. Working conditions in the production facilities and the qualification progress (multi-stage procedure) are analyzed using specially developed questionnaires and checked by means of audits. The new IT solution should already support the acquisition of data, process the data automatically with the aid of various indicators (KPI), and evaluate suppliers and production facilities. An e-learning tool should help with the further qualification of the suppliers or production facilities. The inclusion of all procurement channels and the integration of the suppliers or production facilities in the recording and evaluation of the data will present important challenges.