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Connection of Customer Support Center to CRM system environment
Project duration: 1 year, 5 months
Brief description
Connection of a newly acquired business unit to existing Clarify systems in different countries, and linking of selected processes of the individual systems of these countries via a common Web portal.
Overview
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), portals
- DV tasks standard software launch
- System environment Client/Server, standard software: CRM systems, standard software: industry systems
- Procedure model customer standard
- Databases MS SQL Server
- Operating systems Windows 2003, Windows 7, Windows XP
- Standard software HP OpenView Service Desk, HP Service Manager, Microsoft Dynamics CRM
Project period01.08.2009 - 31.12.2010
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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