Supporting and organizing the expansion of support into a global 2nd level support for Asia, Central and North America, and Europe. Global support for an SAP ERP system for the areas of sales, materials management, customer service, financial accounting and controlling for the sales and distribution companies in a system focused on financial accounting and controlling. Administration, error analysis and maintenance of authorizations.
Supplement
Design and organization of a FICO cockpit for monitoring the worldwide end-of-month runs, job scheduling, job administration and job monitoring, introduction of a server group concept and implementing the report on parallel processing. Workshop on organizing the FICO area within 2nd support in Singapore. Training internal IT employees in the template processes and the 2nd support for the FICO area. Holding user training courses. Supporting the end-of-month account for the go-live in Sao Paolo, Brazil. Minor further development and creation if research reports and Report Painter reports, structuring additional menu trees and maintaining forms with SAPscript. DART coordination. Structuring a workflow-controlled sequence plan for the European sales and distribution companies for cost-center settlements, cost-center allocation in cost-center accounting and financial statements in the Schedule Manager. System monitoring: update function, establishing a tRfC connection, lock entries, processes, jobs.
Subject description
In addition to order processing, materials management and processing service orders, support is provided for financial and asset accounting and controlling. In controlling, support is provided for the areas of cost-center and cost-type accounting, internal orders, cost-unit accounting with the focus of order-related and customer-order-related controlling, as well as the profitability analysis. In addition, minor further developments are implemented. Support is provided for month-end closing and the system performance of the jobs is monitored and controlled. Authorizations are managed and maintained, and revised, in the case of system copies. Help is provided for setting up 2nd level support and IT employees in the FI-CO area are coached in processes and support organization. User training courses are carried out.