Call center application for sales planning and progress monitoring

Among other things, the sold-to party operates a series of larger analysis devices that are capable of simultaneously performing a whole series of analyses in parallel. The objective is to utilize the device capacity to the greatest possible extent, as this is also associated with corresponding sales of reagents. To enable this, the utilization level (number of open channels) is determined for a customer's analysis devices and the customer can then target the unused channels. This process takes into account known information on existing devices that the customer has (including competitor devices) and on devices that the customer has already purchased but has not yet installed. The progress of a sales option is determined using freely-definable comments and different status values.