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Prototype call center application
Project duration: 5 months
Brief description
Development of a prototype for a call center application based on the Microsoft Dynamics CRM standard software.
Supplement
During the project, a call center application is created using .NET Framework 3.5 and Silverlight Framework 2.0. A WebService interface is used to exchange data between Microsoft Dynamics CRM 4.0 and the application server itself. This, in turn, provides a service that can be accessed by the Silverlight applications running on the clients in the browser.
Subject description
The application is used to record customer inquiries and complaints, as well as to process telemarketing promotions. Different communication channels (telephone, e-mail, letters and chat) are supported. To provide call center agents with the best possible support, customer data from the operative and analytical CRM system is displayed in a quick-access format.
Overview
- Industries pharmaceutical industry
- Specialist tasks Call Center Management, Customer Relationship Management (CRM), Marketing
- DV tasks customised software new development
- System environment standard software: CRM systems
- Procedure model iterative procedure
- Databases MS SQL Server
- Development/ test tools Microsoft Expression, MS Visual Studio,
- Operating systems Windows 2003, Windows XP
- Standard software Microsoft Dynamics CRM
Project period01.09.2008 - 31.01.2009
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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