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Creation of detailed specification for changes to an existing call center application
Project duration: 2 months
Brief description
Incorporation of changes to the existing Call Center System requested by the department and coordination of the requirements with other participating departments and projects. Summary of the collected results in a detailed specification.
Subject description
The current assistance system is primarily a data recording and documentation system tailored for the emergency call center. The adaptations of the system formulated in the detailed specification are designed to improve the current workflow in general and for the affected departments in particular.
Overview
- Industries services
- Specialist tasks compensation, help desk, underwriting method
- DV tasks IT consulting
- System environment Client/Server
- Procedure model iterative procedure
- Operating systems Windows XP
Project period09.01.2007 - 15.03.2007
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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