Help desk for sales and distribution

The customer's objective is to leave existing processes unchanged. There is therefore an emphasis on the look and feel of the screens for the forms. Later, this aspect will make the process of transferring users from using printout to using the screens and maintaining the system significantly easier. Errors and problems that the field staff has with the devices and with operating the software are recorded in a connected help desk module, delegated, prioritized and processed. Evaluations give the management team an overview of the current status of the hotline at any time. The results of the evaluations are archived historically and statistical assessments can be used for trend analyses or as the basis for making decisions.