Carrying out external campaigns

The data provided by the external clients is imported to the CLARIFY system after being prepared accordingly. During the import, activities are generated automatically and made available to the call center team. The agents can use various defined channels (outbound calls, e-mail, bulletins) to contact customers and save customer reactions and the information agents receive in the CRM system. The new information gained in the process is used to define further stages of the campaigns. After the campaigns finish, the updated customer information and its history is returned to the external clients.