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Customer management integration: eCOM
Project duration: 6 months
Brief description
Integration of a customer and dealer portal in Clarify eFrontOffice 8.0.
Subject description
Customer inquiries are forwarded to the dealers that the customer selected. The manufacturer can track processing of queries and call up statistics.
Overview
- Industries automotive industry
- Specialist tasks customer management, Customer Relationship Management (CRM), portals, sales and distribution controlling, system integration
- DV tasks customised software further development
- System environment standard software: CRM systems
- Procedure model Waterfall Model
- Databases Oracle Database
- Standard software Clarify eFrontOffice
Project period07.03.2001 - 07.09.2001
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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