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HelpDesk for central customer support
Project duration: 3 months
Brief description
Implementation of the standard software Clarify for central customer support (support management, forwarding of queries to persons responsible, escalation when deadlines are not met).
Overview
- Industries information technology
- Specialist tasks Customer Relationship Management (CRM), help desk
- DV tasks standard software launch
- System environment standard software: CRM systems
- Databases Oracle Database
- Operating systems Windows NT
- Standard software Clarify
Project period01.04.2001 - 30.06.2001
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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