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Health insurance premium adjustment
Project duration: 2 months
Brief description
The project is located in the digitization of processes that focus on customer interaction. In this use case, the consulting assistant specializes in explaining the premium adjustment for health insurances. The interactive video consultation and the direct approach give the user the feeling of a personal consultation. The unpleasant topic of a premium adjustment is conveyed emotionally positively, which increases customer satisfaction.
Supplement
The guidance assistant is implemented as an Angular application with a .Net Core backend and allows the creation of customisable guidance processes. This project is an internal demo process for use in sales, which is used to demonstrate the performance and possible applications of the Digital Guidance Assistant to customers and interested parties.
Subject description
Customers are targeted individually to convey the information about the adjust of an insurance premium. This includes a link to a landingpage with the interactive digital video assistant. The assistant explains the different aspects of a premium calculation and adjustment which positively influences the customer satisfaction.
Overview
- Industries health care
- Specialist tasks front-end design, health insurance company, project management, project manager, Requirements Engineering, software development
- DV tasks customised software new development
- System environment Cloud Computing
- Procedure model Scrum
- Development/ test tools Azure DevOps, MS Visual Studio Code,
- Standard software NEXOVI
Project period07.03.2022 - 18.05.2022
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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